Seeing that Chrome is in fact a very good browser (enough for even a long-time die-hard Firefox fan like me to use it) and quite clearly increasing in popularity, we took up the issue with YouSendIt. They informed us that they were aware of the issue with their embedded ‘uploader widget’ (the one we used on our website), and that they were working to get it fixed. They also added a warning for Chrome users to make them aware that they may “experience issues”. This carried on for a few months, by which time, we were receiving more and more complaints from customers about YouSendIt not working for them. That which is bad for our customers, is obviously not good for us either.
We stuck with YouSendIt in the hope that they’d fix the issue soon, in the meantime offering customers the alternative option of free services like MailBigFile, DropSend and ge.tt. This of course wasn’t ideal for either us or our customers, and was causing way too much ‘aggro’, so after a brief discussion in the office, we started looking to use a different service.
We’ve long been fans of Dropbox. Some of us have our own accounts, and we’ve been hugely impressed by the way it ‘just works’, a huge plus for any service. We even began to build our own file uploader based on Dropbox’s service, but unfortunately we didn’t have the time to make things work just the way we wanted, although this is definitely something we’d like to pursue in the future as it would integrate very well with our process.
A New Service
While we were looking for a new service to use, we noticed that some clients were sending us their files using WeTransfer. It looked like a nice, easy-to-use service and seemed to be reliable. We made a few enquiries, and to cut the story short, we’re now using our own WeTransfer channel. We implemented it yesterday, and so far, it’s all looking good.
Over the next few months, we’ll be phasing out support for our old YouSendIt account. For most people, this won’t make any difference—all of our old YouSendIt links have been replaced. Some of our regular customers may have our old service bookmarked, so some bookmarks will need to change. We’ll be updating all our regular customers about the new service soon.